Team Member

BRKTHROUGH is a brand new and immersive social entertainment experience designed to make participants feel like they have entered another world. The new concept is the future of in-person entertainment for groups of all kinds, with its combination of wildly entertaining gameplay, and great food and drinks. The space offers over 40+ unique and high-technology challenge rooms where teams will encounter physical, mental, and skill-based challenges.

BRKTHROUGH Team Members have one goal, to deliver the very best immersive multiplayer game room experience possible to all of our guests. You will hit the ground running in this fun, fast-paced, challenging environment where every team member is an essential component of our success and everyone’s voice is important in our culture.

BRKTHROUGH Core Values:
Core Values are the guiding principles that define our culture and make us unique.

Create Joy – We’re here to bring people joy – in the experiences we create, in the work we do, and in the way we interact with our community.

Be The Next- Level Up. Pursue growth, lead change, and experiment. Master your craft.

Celebrate – Remember to enjoy life’s victories and make a big deal out of them.

Be Adventurous and Creative – An innovative mindset is our default setting. We are always willing to take risks and try new things.

Responsibilities:

Enthusiastically greet guests

Processing credit card/cash payments in efficient and friendly manner

Utilize the POS for all transactions

Sell BRKTHROUGH merchandise to guests while maintaining the company’s standard in Guests service

Deliver engaging, positive and authentic Guests experience with all guests

Demonstrate a Guests centric mindset by role modeling selling behaviors with a passion for the brand

Brief new groups thoroughly but concisely prior to the start of their experience

Observe Guests in the gaming area and provide an explanation, if necessary

Monitor and be attentive to game play, giving timely aid as necessary

Generate pride and loyalty about the challenge rooms

Deliver ordered food to guests

Properly clean and sanitize all food preparation areas along with tables and bar

Wash and appropriately store all cooking appliances, instruments, utensils, cups, glasses, and dishes

Clean and restock bar area, empty trash and sanitize equipment

Deliver results and contribute to the location’s success

Team Member needs to be able to communicate effectively with multiple guests while efficiently processing transactions

Manages flow from the front doors, efficiently help Guests with needs and directing as needed

Ensuring all guests have a valid waiver on file

Sweep and mop the kitchen floors and bar area as well as wiping down kitchen walls

Assist with the unloading of delivered food supplies.

Organize and correctly store food supplies including Fifo procedures

Key Requirements:

Ability and willingness to take on additional tasks

Adheres to federal, state and local labor laws

Ability to work flexible hours including evenings, weekends and holidays, and understands and complies with all scheduling policies and practices

Secures and maintains any assigned company property

Ability to safely lift up to 40 pounds